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TigerLily Natural Therapies Privacy Policy & Terms of Use.

TigerLily Natural Therapies is a sole trader business owned by Angela Pinkney Steil and based in Kenton, Devon, UK. TigerLily Natural Therapies is the data controller of your personal data. You can contact us by phone on +44 7791 909332 or by email at tigerlilynaturaltherapies@gmail.com. We reserve the right to update this policy from time to time at our discretion. If we do so, the updated version will be effective as soon as it is displayed on our website www.tigerlilynaturaltherapies.co.uk

How we collect, store and share your data and why we collect, store and process the information you give us on the basis of consent only, in accordance with the Data Protection Act and the General Data Protection Regulation, effective from May 25th 2018.

The personal information that we hold from you supplied by yourself or your advocate on your Consultation Form, including medical information and the notes that are written up on an ongoing basis after each treatment, to document your treatment, along with any other relevant information, is a necessary part of your treatment, to enable us to take your physical, mental and emotional health into consideration and give you a safe treatment, taking your needs fully into account.

We assess and audit our privacy practices accordingly. Your information is stored & processed as a hardcopy paper format only, in a secure filing system that no-one else but us has access to.  In the event that we need to contact you by email for the express purposes of communication about your treatment, our computer system & phone are protected by security measures to minimise risk of computer virus; should we need to call you via phone, your number shall be used for that call only and not stored in a contact list on our phone. The phone is password protected and can only be accessed by us.

The conditions of our professional liability insurance legally require us to retain client records for a specific period of time, being 10 years following our last date of contact.

Your records are accessed by ourselves in line with your treatment only. Where you may be contacted for marketing purposes by us, a separate consent for this purpose will be gained first, where you would be given the opportunity to ‘opt-in’ for this type of ongoing marketing communication.

You may ask us at any time to view, to update or to delete information that we hold about you. To do so please simply contact us by email at tigerlilynaturaltherapies@gmail.com or phone on +44 7791 909332

You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data, or to object to the use of your personal data in general or specific ways. To exercise these rights, or any other rights you may have under applicable laws, please contact us at tigerlilynaturaltherapies@gmail.com or on +44 7791 909332.

In some cases it may not be possible to erase all of your data, for example if it needs to be held for legal reasons, or where it is physically impossible or involves disproportionate effort to retrieve.

We always treat you and any information relating to you with respect. Your information will be kept strictly confidential, except in very rare and extreme circumstances where there are legal grounds for us to disclose something which you have told us to a third party, such as where there is a threat of grave harm to yourself or another. We shall always inform you if we feel that disclosure is necessary and seek your permission and co-operation first.

Our company’s website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our services to you. We do not store any of your personal data on our website or online. However when you visit the website, cookies may be used where general information about your device and your activities may automatically be collected and stored. This information could include your computer or other device’s unique ID number; geographic location; your IP address; technical information about your device such as type of device, web browser or operating system; your preferences and settings such as time zone and language; how long you used the website for and which services and features you used. This information is used for statistics and internal marketing of web traffic.

Complaints: If for any reason, you are unhappy with how we are handling your data, please in the first instance raise your concerns with us first, so that we can seek and reach a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).